PRIVACY
POLICY
We respect your privacy and are committed to handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Last updated: 13 September 2026.
Overview
This Privacy Policy explains how Turffed ("we", "us", "our") collects, uses, discloses, and stores personal information when you use the Turffed website (turffed.com.au), the Turffed mobile application, and any associated services (collectively, the "Service"). By using the Service, you consent to the practices described in this Policy. We only collect information that is reasonably necessary for our functions — nothing more. Your use of the Service is also governed by our Terms of Service.
Minimum Age
Turffed is not intended for children under 13, and we do not knowingly collect personal information from them. If you are between 13 and 18, you need a parent or guardian's consent to use the Service. If you believe a child under 13 has given us personal information, email admin@turffed.com.au and we will delete the account and its data promptly.
What We Collect
Contact information — your first name and email when you join the waitlist, create an account, or get in touch. Optionally your state and home course.
Account information — your display name, and (if you choose to provide it) your golf handicap, used to calculate net scores.
Gameplay data — golf scores, hole claims, challenges, rounds played, course activity, and in-app interactions.
Location data — see the dedicated section below.
Device & technical data — device model, operating system version, app version, a push notification token, crash reports, and IP address, browser type and referring URLs on website visits.
Communications — messages you send via our contact form or email.
How We Collect It
Directly from you — when you register, join the waitlist, complete forms, log a score, or contact us.
Automatically from your device — location (with your permission), device and diagnostic information while you use the app.
From third parties — where you have authorised them to share information with us, such as an app store or a sign-in provider.
Where lawful and practicable, we will give you the option to interact with us anonymously or using a pseudonym. Your in-game display name does not have to be your real name.
Location Data
Turffed is a location-based game, so the app uses your device's location to work out which course and hole you are on and to verify that a score you post was played where you say it was.
You are asked first. The app requests
location permission on your device and you can decline, or change your mind later in your device
settings. Declining limits gameplay features that depend on knowing where you are.
While you're using the app. We request
location only while the app is in use, not in the background, and we stop collecting it when you
finish a round.
What we keep. We retain the course and hole
your round is associated with. We do not build a history of your movements, we do not use location
for advertising, and we never sell it.
What others see. Other players see the
course and hole you have claimed. They do not see your live position.
What Other Players Can See
Turffed is a competitive game, so some information is public to other players by design: your display name, your profile badges, the holes you own, the scores that won them, your position on course leaderboards, and your activity on the territory map. Choose a display name you're comfortable being seen. Your email address, your exact location, and your account settings are never shown to other players.
Push Notifications
If you allow them, we send push notifications when someone challenges a hole you own or your turf changes hands. To do this we store a device push token supplied by Apple or Google. You can turn notifications off at any time in your device settings or in the app, and we will stop sending them. Turning them off does not affect the rest of your account.
How We Use It
We use your information to provide, operate, and improve the Service; run the game, including scoring, hole ownership and leaderboards; verify that scores are genuine and detect cheating; process your waitlist registration; respond to enquiries; send service-related and opt-in marketing communications; analyse usage trends; comply with legal obligations; and protect the rights and safety of Turffed, our users, and others. You may opt out of marketing communications at any time using the unsubscribe link in any email we send you.
Who We Share It With
Service providers — named in the next section, each bound by confidentiality obligations and permitted to use your information only to provide their service to us.
Other players — the public gameplay information described above.
Professional advisers — lawyers, accountants, and auditors where necessary.
Regulators — government or law enforcement where required by Australian law.
Business transfers — a successor entity in a merger or acquisition, subject to equivalent privacy protections.
We will never sell your personal information to third parties.
The Providers We Use
Google (Workspace, Sheets, Apps Script) — stores waitlist and contact form submissions, and delivers our internal notification emails. Servers in the United States.
Google Fonts — serves the typefaces used on our website. Loading a page requests these files from Google, which receives your IP address as part of that request.
Resend — sends the confirmation email when you join the waitlist. Servers in the United States.
Apple and Google — distribute the app and deliver push notifications through APNs and Firebase Cloud Messaging.
Our web host stores and serves the website itself. We will update this list when our providers change.
Data Security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access — including encrypted data transmission (HTTPS), access controls, and regular security reviews. No internet system is completely secure. If we become aware of an eligible data breach we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme. If you believe your information has been compromised, contact us immediately at admin@turffed.com.au.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, meet our legal obligations, resolve disputes, and enforce our agreements. Waitlist entries are kept until you unsubscribe or ask us to remove them. Account data is kept while your account is open. When your information is no longer required, we take reasonable steps to destroy or de-identify it securely.
Deleting Your Account and Data
You can delete your Turffed account at any time from within the app, under Profile → Settings → Delete Account. You don't need to contact us and you don't need to explain why.
When you delete your account we remove your profile, email address, display name, handicap and device tokens, and we release the holes you hold back to unclaimed. Scores already reflected in historical course records are de-identified rather than deleted, so other players' past results stay intact. Deletion completes within 30 days, except where we are required by law to retain something for longer. Backups are purged on their normal rotation.
To leave the waitlist, use the unsubscribe link in any email we've sent you, or email admin@turffed.com.au. If you can't access the app, email us and we'll delete your account for you.
Cookies & Tracking
Our website does not set cookies, and we do not run third-party advertising or analytics trackers on it. Our web host keeps standard server logs of requests, including IP addresses, for security and troubleshooting. If we introduce analytics or cookies in future, we will update this Policy and, where required, ask for your consent first. The app may store data locally on your device so it works offline and keeps you signed in.
Overseas Disclosure
Some of the providers listed above operate outside Australia, principally in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle it consistently with the APPs. By using the Service, you acknowledge this may occur.
Your Rights
Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request correction of information that is inaccurate, out of date, incomplete, or misleading. Email us at admin@turffed.com.au and we will respond within 30 days. We will provide written reasons if a request is declined.
Complaints
If you believe we have breached the APPs or this Policy, contact us first — we'll acknowledge within 5 business days and aim to resolve within 30 days. If unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on this page with a revised "Last updated" date. Continued use of the Service after any changes constitutes your acceptance of the revised Policy.
Privacy questions?
Reach out and we'll get back to you within 2 business days.