PRIVACY
POLICY
We respect your privacy and are committed to handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Last updated: 27 March 2026.
Overview
This Privacy Policy explains how Turffed ("we", "us", "our") collects, uses, discloses, and stores personal information when you use the Turffed website (turffed.com.au) and any associated applications or services (collectively, the "Service"). By using the Service, you consent to the practices described in this Policy. We only collect information that is reasonably necessary for our functions — nothing more.
What We Collect
Contact information — your name and email when you join the waitlist, create an account, or get in touch.
Gameplay data — golf scores, hole claims, course activity, and in-app interactions.
Technical data — IP address, browser type, OS, and referring URLs collected automatically on site visits.
Communications — messages you send via our contact form or email.
How We Collect It
Directly from you — when you register, join the waitlist, complete forms, or contact us.
Automatically — through cookies and similar tracking technologies when you visit our website.
From third parties — where you have authorised them to share information with us.
Where lawful and practicable, we will give you the option to interact with us anonymously or using a pseudonym.
How We Use It
We use your information to provide, operate, and improve the Service; process your waitlist registration; respond to enquiries; send service-related and opt-in marketing communications; analyse usage trends; comply with legal obligations; and protect the rights and safety of Turffed, our users, and others. You may opt out of marketing communications at any time.
Who We Share It With
Service providers — cloud hosting, email delivery, analytics vendors bound by confidentiality obligations.
Professional advisers — lawyers, accountants, and auditors where necessary.
Regulators — government or law enforcement where required by Australian law.
Business transfers — a successor entity in a merger or acquisition, subject to equivalent privacy protections.
We will never sell your personal information to third parties.
Data Security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access — including encrypted data transmission (HTTPS), access controls, and regular security reviews. No internet system is completely secure. If you believe your information has been compromised, contact us immediately at admin@turffed.com.au.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, meet our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we take reasonable steps to destroy or de-identify it securely.
Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and understand how visitors use our site. You can configure your browser to refuse cookies, though some features of the Service may not function properly if you do so.
Overseas Disclosure
Some service providers operate outside Australia (e.g., cloud infrastructure in the United States or Europe). Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle it consistently with the APPs. By using the Service, you acknowledge this may occur.
Your Rights
Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request correction of information that is inaccurate, out of date, incomplete, or misleading. Email us at admin@turffed.com.au and we will respond within 30 days. We will provide written reasons if a request is declined.
Complaints
If you believe we have breached the APPs or this Policy, contact us first — we'll acknowledge within 7 business days and aim to resolve within 30 days. If unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on this page with a revised "Last updated" date. Continued use of the Service after any changes constitutes your acceptance of the revised Policy.
Privacy questions?
Reach out and we'll get back to you within 2 business days.